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Senior Specialist Infrastructure Engineer
£40,398 - 51,398
Companies House
Crown Way, Cardiff
£40,398 - 51,398
Requirements
Must:
- You must have been in the UK for at least 3 of the last 5 years to meet the minimum residency requirement.
- Security Clearance is essential.
- Occasional overtime and out of hours working may be required. You must be flexible in your working pattern to maintain cover of the Live service.
Responsibilities
As a Senior Specialist Infrastructure Engineer (ServiceNow Developer), you will:
- Support and enhance the ServiceNow platform within the Technical Support Team, reporting to the Lead Specialist Infrastructure Engineer.
- Be involved in incident resolution, bug fixes, process creation, and user training.
- Design, develop, and maintain ServiceNow applications and modules.
- Configure and enhance ITSM and ITOM features to meet business needs.
- Support and enhance the ServiceNow Service Portal, ensuring usability, accessibility, and performance.
- Automate workflows and improve service delivery using ServiceNow capabilities.
- Develop and maintain custom scripts using JavaScript, GlideScript, Business Rules, UI Policies, and Work Flow.
- Support platform upgrades, ensuring compatibility and performance across modules.
- Integrate ServiceNow with external systems via REST/SOAP APIs.
- Troubleshoot issues and provide technical support across the platform.
- Collaborate with business and IT teams to gather requirements and deliver scalable solutions.
- Continually review the effectiveness and efficiency of existing ITIL and IT processes.
- Provision Knowledge Base solutions, Event Dashboards, Reports, and Analytics to Business and IT users.
- Interact with customers and facilitate office-wide communications.
Description
We are looking for an experienced Senior ServiceNow Developer to join our transformative digital services team and play a key role in the development, support, and enhancement of our ServiceNow platform. This role focuses on delivering robust ITSM and ITOM solutions, driving automation, supporting platform upgrades, and improving the user experience through the Service Portal. At our company, we offer a flexible and welcoming culture that promotes a healthy work-life balance and a proactive approach to wellbeing. We recognize that our people are the key to our success and provide a fantastic benefits package that includes flexible working with no core hours, 30 days of annual leave, 8 bank holidays, and 1 privilege day. We also offer enrolment in the Civil Service Pension scheme with an employer contribution averaging 28.97%. You will be based in our Cardiff office, expected to attend regularly. We currently use a hybrid working approach that enables you to maintain a healthy balance between your work and personal life. Regular attendance patterns will be agreed with your manager, but you may need to be available to attend the office more frequently when business needs arise. Please note that we cannot offer Visa sponsorship for this position.
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The company with most openings is SR2 as they are hiring for 56 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.
The company with most openings is SR2 as they are hiring for 56 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.