IT & Software Developer jobs in the UK
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IT Service Manager
£50,000 - 50,000
StepChange Debt Charity
Domestic Street 134, Holbeck
£50,000 - 50,000
Requirements
Must:
I am looking for someone with strong ITIL knowledge, ideally ITIL v4 certified, and proven experience managing IT services in complex multi-vendor environments. You should be skilled at supplier management, handling contracts, SLAs, escalations, and driving improvements. Familiarity with incident, problem, and change management is essential, and you should be comfortable with service tools and reporting. Clear communication is crucial, as you will need to engage effectively with both technical teams and senior stakeholders. A proactive approach to improving service efficiency, reducing downtime, and enhancing customer satisfaction through process improvements and automation is key.
Responsibilities
In this role, I will need you to manage the full IT service lifecycle, ensuring smooth operations and alignment with ITIL best practices. You'll handle incidents, changes, and service requests while maintaining SLAs and driving service improvements. Collaborating closely with third-party vendors to ensure high performance and manage escalations will be part of your duties. You will also support incident response and root cause analysis, keeping teams prepared and documenting lessons learned. Clear communication is vital, as you will provide reports and insights to stakeholders and continuously seek ways to improve efficiency through automation and better processes, all while supporting the onboarding of new services.
Description
We are passionate about delivering top-quality IT services, driving operational stability, and fostering continuous improvement. As our IT Service Manager, you will lead the delivery of smooth, high-quality IT services by managing third-party suppliers and championing ITIL best practices. This is a key role where you will help maintain operational stability and drive continuous improvements that keep our IT aligned with business goals. As a core part of our IT Operations team, you will be the main link between IT and external partners, setting clear accountability, tracking performance, and ensuring every service provides real value. This is a great opportunity to shape our IT service management and contribute to the ongoing success of our organization.
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