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Helpdesk Engineer
26,000 - 26,000 GBP
Pertemps Wrexham
Chapter Court, Wrexham
26,000 - 26,000 GBP
Requirements
Must:
- I am looking for candidates who possess a strong understanding of our company's service ethic, ethos, and technical capabilities.
- It is essential that applicants demonstrate adherence to company policies and procedures at all times.
- A professional appearance and demeanor are crucial for representing our company effectively.
- I value candidates who show a willingness to assist in areas outside of their core responsibilities when required.
Responsibilities
- I expect the Helpdesk Engineer to respond promptly to Helpdesk calls and provide the necessary support.
- Logging and updating technical issues within our designated coordination system will be a key part of your role.
- You will need to communicate and escalate level 2 issues to the Field Engineering team as needed.
- Monitoring systems through our monitoring service and identifying potential problems is essential.
- Keeping up-to-date with new products, technologies, and industry requirements will be part of your ongoing responsibilities.
- I need you to maintain and update the Technical Information Database and Wiki systems.
- Ensuring effective escalation of issues while following the technical roadmap for problem resolution is critical.
- Monitoring repairs completed in the workshop to meet the required criteria is also required.
- Delivering exceptional customer service and maintaining professional communication at all times will be expected.
- I also require you to maintain a clean, safe, and well-organized working environment and assist with general administrative tasks as needed.
Description
We are seeking a Helpdesk Engineer to support our Operations and Technical Teams in delivering top-notch technical service and support to our clients, both new and existing. The primary responsibility of this role is to manage first-line support calls, enter and maintain accurate records in our Company Coordination system, and assist with level 2 and higher issue resolutions. Additionally, you will be responsible for monitoring systems, logging issues, and providing remote assistance as needed. Strong communication skills and technical proficiency in a wide variety of hardware and software products are essential. You will also play a key role in ensuring that technical information is clearly communicated to Field and Sales Engineers, supporting the maintenance of our company's high standards for customer service. The position is based in Wrexham, and it offers a salary range of £24,000 - £26,000 annually, with a commitment of 40 hours per week from 8:30 AM to 5:00 PM. This is a permanent position.
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You can find Support Engineer salaries in the UK here.
How many Support Engineer jobs are in the UK?
Currently, there are 986 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for Support Engineers?
The UK is one of the best countries to work as a Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Support Engineer jobs in the UK?
Core-Asset Consulting, GCHQ, DataAnnotation, Reedsy, BAE Systems, EG Group, ACCA among others, are currently hiring for Support roles in the UK.
The company with most openings is Proactive Appointments Limited as they are hiring for 31 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.
The company with most openings is Proactive Appointments Limited as they are hiring for 31 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.