2nd Line Desktop Support Engineer

We are looking for individuals who have: - Essential experience in supporting and troubleshooting Microsoft desktop operating systems (such as Windows XP, Windows 7, Windows 8, 8.1, and Windows 10). - An understanding of LAN networking concepts. - Experience and understanding of SCCM and the imaging of machines. - Proven experience in supporting peripherals. - A good grasp of corporate-level use of Active Directory and Group Policy. - Ability to define application problems by conferring with clients and evaluating procedures and processes. - Strong analytical skills and problem-solving abilities, with excellent interpersonal skills and knowledge of current technologies. - Significant corporate experience working in a customer-facing environment, addressing IS/IT related support queries via ticketing systems from a diverse range of business customers. - Experience in delivering IS/IT projects and tasks within agreed timelines, along with the ability to write, review, and update documentation and procedures. - Good written communication skills, including proficiency in Word, Visio, PowerPoint, etc. - Presentation skills to present clear updates, solutions, and technical analysis to internal functions and external departments. - Good time management skills, demonstrating flexibility in work hours to accommodate maintenance outside of core hours. - Clear communication skills effective at all levels, from customers to technicians and other stakeholders. Preferable qualifications include: - Experience in supporting/troubleshooting Microsoft network operating systems (such as Windows 2003, Windows 2008, Windows Server 2012, R2 variants, and Windows Server 2016). - Familiarity with VPN technologies such as Direct Access. - Knowledge of Managed Print Solutions (e.g., Canon). - Experience with ITIL working practices. - Microsoft Accreditations or other relevant industry certifications.