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Infrastructure Engineer
45,000 - 45,000 GBP
Littlefish
Plumptre Place, Sneinton
45,000 - 45,000 GBP
Requirements
Must:
- Must be eligible for SC Clearance (must have been a UK resident for the last 5 years).
- Relevant Microsoft certifications such as AZ-104 or AZ-305 or equivalent demonstrable knowledge is highly desirable.
- Relevant Networking certifications such as CCNA or CCNP or equivalent demonstrable knowledge is highly desirable.
- Proficiency and experience in maintaining Windows server and Network Infrastructure is essential.
- Strong understanding of Windows OS, Active Directory (AD), DNS, and PKI would be an advantage.
- Strong understanding of switching, routing, Firewall, and VPN would be advantageous.
- Awareness of automation tooling such as Terraform and Bicep would be beneficial.
- Knowledge of network security management, both on-premises and cloud-based.
- Demonstrated experience in resolving complex technical issues and incidents with a clear, evidence-based approach to problem-solving.
- Ability to drive strategic improvements in problem management processes, aligning them with business objectives.
- Strong team player who can work independently and within a team environment, provide support, coaching, and mentoring to colleagues.
Responsibilities
- Deliver exceptional 3rd line support for a wide range of technologies, ensuring smooth and efficient operations.
- Utilize your skillset to support additional technologies such as storage, networks, or Firewalls.
- Serve as a go-to technical escalation point for internal teams, showcasing your expertise and problem-solving abilities.
- Work closely with Service Managers and Service Desk Managers to tackle escalated issues, ensuring swift and effective resolutions.
- Contribute your technical expertise to exciting transitions, playing a key role in onboarding new clients into Littlefish’s portfolio.
- Monitor and progress incidents, changes, and requests, maintaining high service levels and customer satisfaction.
- Share your knowledge and experience by coaching and mentoring other team members, fostering a culture of continuous learning.
- Participate in defining standards, processes, and procedures, ensuring operational acceptance and excellence.
- Create and maintain comprehensive knowledge base articles, empowering both internal teams and customers with valuable information.
Description
At Littlefish, we are on the lookout for passionate and high-performing individuals who thrive on thinking outside the box. As an Infrastructure Engineer, you'll have the opportunity to work in a hybrid role from either our Nottingham or Sheffield office with collaborative team days. We value those who embrace change with optimism and enthusiasm. With a competitive salary of up to £45,000 and access to our unique training program, the Littlefish Academy, as well as diverse benefits including healthcare plans, pension schemes, and company social events, we are dedicated to supporting your personal and professional growth.
We are committed to fostering a diverse and inclusive workplace where everyone can be themselves and feel supported. If you are eager to make a tangible impact, we encourage you to apply and join us on our journey. Let's work together to achieve great things at Littlefish.
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