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Customer Care Business Intelligence & Analytics Manager
£65,000 - 65,000
John Lewis Head Office
Stanley Boulevard, Hamilton
£65,000 - 65,000
Requirements
Must:
- A strong understanding of contact centre processes, metrics, and challenges.
- At least 5 years of experience in a business intelligence or data analytics role, preferably within a contact centre environment.
- Proven ability to lead and mentor a team of data professionals.
- Proficiency in data analysis tools, programming languages (e.g., SQL, Python), and data visualisation tools.
- Excellent communication skills to effectively convey complex data insights to stakeholders at all levels.
- Strategic thinking capabilities to align BI initiatives with broader business objectives and drive data-driven innovation.
- Relevant certifications in business intelligence, data science, or project management (e.g., Certified Data Scientist, Certified Business Intelligence Professional) are desirable.
- Experience with cloud-based data platforms (e.g., AWS) for data storage, processing, and analysis is a plus.
- Knowledge of advanced analytics techniques such as machine learning, artificial intelligence, and predictive analytics is beneficial.
- Previous consulting experience, providing data-driven insights to clients, is an added advantage.
- Familiarity with industry-specific trends, challenges, and best practices is preferred.
Responsibilities
- As the Business Intelligence & Analytics Manager, I will lead and mentor a high-performing team of BI analysts.
- I will develop and implement a strategic BI roadmap while fostering a data-driven culture throughout the organisation.
- Collaborating with stakeholders will be key as I identify data-driven opportunities and challenges.
- I will communicate complex data insights effectively and influence stakeholders to adopt data-driven recommendations.
- Ensuring data quality will be a priority, along with enhancing data literacy and tracking the impact of data-driven initiatives to measure performance.
- I will also have line management responsibilities.
Description
In this role, I will be a strategic driver of the Customer Care's data-driven transformation, empowering our stakeholders to leverage data for informed decision-making. My focus will be on optimizing operations, enhancing customer experience, and fostering continuous improvement. I am committed to bridging the gap between data and action, ensuring that data insights translate into tangible results shared across the business. We offer a salary of up to £65,000, dependent on experience, and a permanent contract with a hybrid working approach that allows for a blend of office and home working based on personal needs while balancing the business's needs.
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 2855 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
Mas & Pas Limited, Core-Asset Consulting, ApplianSys, u-blox, Serac Group, BAE Systems, FCDO Services among others, are currently hiring for Business roles in the UK.
The company with most openings is Experis as they are hiring for 68 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Experis as they are hiring for 68 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.