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3rd Line service desk engineer
45,000 - 45,000 GBP
Interaction - Letchworth
Shenley Road, Borehamwood
45,000 - 45,000 GBP
Requirements
Must:
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- Knowledge of Windows Server Platforms, Virtualization technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services.
- Experience with operating systems including Windows Server 2012 and Windows 10.
- Experience with PowerShell and scripting languages is a plus.
- Exceptional communication skills, with the ability to convey technical information to non-technical individuals.
- Experience in a Managed Service Provider (MSP) environment is preferred.
- Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred.
- Ability to work well in a fast-paced environment, demonstrating strong problem-solving skills and the capability to work independently or as part of a team.
Technologies
Active Directory
Hyper-V
LAN
Office 365
VMware
Responsibilities
- Provide high-level technical support for client issues that have been escalated from the 1st and 2nd Line Service Desk Engineers.
- Maintain, troubleshoot, and repair IT infrastructure, cloud, hardware, software, and networking systems for our clients.
- Collaborate with a variety of technologies as a key member of our friendly, supportive Service Desk team.
- Plan and manage workflow on a daily basis to ensure the achievement of KPIs.
- Proactively keep up to date with technologies supported by us, including firewalls, network routing and switching, Office 365, enterprise mobility & security (including Intune and Azure AD), and various server and cloud technologies.
Description
We are seeking someone who has a natural aptitude for troubleshooting and problem-solving. You should embrace continual change and process improvement while clearly and concisely expressing ideas and information. This is a full-time on-site role in Borehamwood as a 3rd Line Service Desk Engineer (MSP). You may come from a similar 3rd line support technician role or perhaps you've excelled as a 2nd line engineer, and now it's your time to step up. We are excited to welcome you into our team!
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