eBusiness Specialist

In this role, I will require you to present and advise on the Hoffmann Group's E-Business systems, including our online shop, marketplace, EDI systems, and electronic catalogs, while highlighting the process benefits for our customers. You'll be interfacing with the specialist departments of our parent company and other partners to manage projects, including international initiatives. You will be responsible for ensuring that all customer orders placed through our eBusiness ordering platform are processed successfully, actively addressing any issues that arise. Additionally, you'll prepare bespoke electronic catalogs based on customer specifications, integrate major customers through developing EDI projects, and provide training for both customers and colleagues. Your analytical skills will come into play as you analyze data and prepare company reports. You will also support the setup and implementation of Inventory Management Systems at customer sites, monitor and analyze customer inventory levels, and make strategic recommendations based on usage. Your contributions will aid in the development and innovation of our department, fostering continuous improvement of processes and solutions. Additionally, you will support the sales force and other technicians involved in project-customer development and conduct demonstrations at showrooms, trade fairs, or for other customers.