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1st Line NOC Engineer
£23,500 - 23,500
FluidOne
Blackhouse Road, Horsham
£23,500 - 23,500
Requirements
Must:
We are looking for candidates who demonstrate excellent written and verbal communication skills and good organizational abilities. A strong enthusiasm for technology and delivering world-class customer service is essential, as is being a strong team player.
*Desirable qualifications include:*
- Awareness of the OSI model
- Awareness of the ITIL framework
- Familiarity with WAN/MPLS technologies
- Experience working within a service desk environment
- Experience collaborating with ISP suppliers
- Knowledge of BT infrastructure, support processes, and systems
Responsibilities
In this role, I will serve as the first point of contact for support inquiries within FluidOne’s Network Operations Centre, utilizing both phone and email, as well as our client portal. I will work closely within the support team, logging details of faults in our ticketing system and diagnosing and resolving issues. Coordinating tests and troubleshooting with clients and liaising with vendors, suppliers, and partners to resolve technical faults will be a vital part of my responsibilities.
I will keep clients informed on the progress of support tickets, ensuring that incidents are resolved within the agreed SLA parameters and maintaining the quality standards as per FluidOne's policies. Additionally, I will provide occasional remote hands assistance to customers or our Network Operations team either on-site or at FluidOne data centers. I will uphold the Service Teams Unified Service Standards and adhere to the quality communication standards defined by FluidOne, as well as our Security, Data Protection, and confidentiality policies. Furthermore, I may be required to undertake other duties as deemed suitable by management, and I will maintain job-related training as required.
Description
As an award-winning provider of secure Connected Cloud Solutions, we are proud of our strong company culture and our commitment to supporting the needs of our customers. Established in 2006, FluidOne has grown to serve 2,400 customers, including 200 channel resellers, with comprehensive IT and Cyber Security managed services. Our in-house experts specialize in a range of solutions, from IT security to cloud hosting and Microsoft license management. We are passionate about leading the way in secure AI adoption and aim to empower businesses to thrive confidently in the AI era. We deliver tailored IT solutions designed to meet the specific needs of various market segments, providing everything from local IT support to advanced enterprise solutions. This role is ideal for individuals with prior experience in a similar position or those looking to break into the IT industry. With a strong focus on connectivity and networking, I will receive full support and training to develop my skills and knowledge, paving the way for progression within our expanding company. After the probationary period, benefits include subsidized health and dental care, life assurance, a pension contribution, generous holiday entitlement, and more.
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You can find Network Engineer salaries in the UK here.
How many Network Engineer jobs are in the UK?
Currently, there are 2094 Network openings.
Is the UK a good place for Network Engineers?
The UK is one of the best countries to work as a Network Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Network Engineer jobs in the UK?
MastarRec, Mas & Pas Limited, BAE Systems, Pharmacy2U, Core-Asset Consulting, ApplianSys, u-blox among others, are currently hiring for Network roles in the UK.
The company with most openings is Experis as they are hiring for 73 different Network Engineer jobs in the UK. They are probably quite committed to find good Network Engineers.
The company with most openings is Experis as they are hiring for 73 different Network Engineer jobs in the UK. They are probably quite committed to find good Network Engineers.