2228 IT & Software Developer jobs in the UK
Requirements
Must:
We are looking for candidates who demonstrate the following:
- Customer Service Excellence: A focus on the customer experience and the ability to confidently control a call, prioritizing the customer over technical details.
- Communication Skills: Excellent telephone manner and written comprehension. Prior experience in a contact center is helpful but not essential.
- Flexibility & Adaptability: The capacity to handle change and adapt to new situations quickly.
- Resilience: Ability to handle conflict professionally.
- Team Focus: A commitment to the progression of the whole team, not just individual goals.
- Reliability: Excellent timekeeping and dependability.
- Initiative: Confidence to speak up and question current practices constructively.
- Learning Capability: An ability to learn new software, spot trends (pattern recognition), and receive feedback well to drive your own learning and improvement.
Responsibilities
In this fast-paced role, you will be the first point of contact for our users, ensuring smooth service delivery. As one of six analysts, you will manage a shared workload of approximately 1,000 calls and 700 emails per month. Your responsibilities will include:
- Incident Logging & Resolution: Handle incoming calls and emails via Genesys, accurately logging incidents into ITSM. Focus on resolving issues at the first point of contact whenever possible.
- Knowledge Management: Follow existing knowledge processes for incident assignment. Update and create new knowledge articles to maintain an effective knowledge base.
- Queue Management: Monitor and manage the incident queues effectively.
- Support: Provide overflow support for the Switchboard during busy periods.
Description
You will be working from the Nottingham office for two days per week and remotely for three days once training is complete. This is a full-time position with 7.5-hour rolling shifts scheduled between 7:00 am and 7:00 pm, Monday to Sunday. You will receive comprehensive, on-the-job training in the Nottingham office for a minimum of two weeks, including side-by-side shadowing until you are confident working with minimal support. We value quality and efficiency and work towards clear performance metrics, such as answering calls within 30 seconds and maintaining an abandoned call rate of under 5%. If you are ready to apply your strong customer service and problem-solving skills in a dynamic, hybrid role, we encourage you to apply.
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 2228 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
Blackbird Corporate Ltd, Nexus Vehicle Rental, Together, Prodigy IT Solutions, magic42 Limited, MastarRec, Novem Ltd among others, are currently hiring for Business roles in the UK.
The company with most openings is Experis as they are hiring for 87 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Experis as they are hiring for 87 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.