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Technical Support Engineer
£28,000 - 28,000
Enconvo
Hadley Park East, Telford
£28,000 - 28,000
Requirements
Must:
We are looking for a motivated problem-solver with a passion for technology and excellent customer service. You should have:
- Hands-on experience with ADSL/VDSL/FTTC/FTTP/SoGea/Ethernet IP networking.
- Skills in DHCP, DNS, VPN, NAT, and VOIP.
- Experience in installing and troubleshooting routers and wireless Access Points.
- An understanding of Wi-Fi protocols.
- Familiarity with remote tools such as Team Viewer and RDP.
- Knowledge of PBX systems (e.g., Panasonic, Samsung, Horizon).
- Strong communication and problem-solving abilities.
- Detail-oriented approach with excellent task prioritization.
- Experience in end-user support and training.
- A proactive mindset for continuous learning.
Responsibilities
In this role, you will be the go-to person for advanced technical problems. Your key responsibilities will include:
- Identifying root causes and implementing long-term solutions.
- Troubleshooting and resolving complex Tier 1 escalations.
- Providing support across software, hardware, and networking platforms.
- Delivering remote cloud-based telephony installations.
- Managing service upgrades and additional customer provisions.
- Offering technical guidance and onboarding for new users.
- Configuring and supporting broadband, routers, Wi-Fi, and hosted voice systems.
- Collaborating closely with the team to meet performance goals.
- Contributing to internal knowledge sharing and training.
- Staying up to date with product changes through regular training.
Description
We are Enconvo, a fast-growing, customer-centric technology company that thrives on innovation and collaboration. Our culture blends a strong social ethos with a passion for excellence. As part of an expanding European-wide group, we provide a supportive and exciting environment where ideas are encouraged, and career progression is integral to our ethos.
We take care of our team members because we believe that happy teams build great things. We offer a supportive, inclusive workplace with opportunities to thrive, including:
- 23 days of holiday plus 1 additional day for your birthday (more with service).
- Enhanced maternity, paternity, and adoption pay.
- A holiday purchase scheme.
- A company pension and healthcare scheme.
- Life cover.
- Discounts via Perkbox.
- Clear career development opportunities.
- A strong team culture and social events.
If you’re ready to take the next step in your tech career, we would love to hear from you!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 985 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Equator, u-blox, Defaqto, Dementia UK, BAE Systems, Babcock International, ApplianSys among others, are currently hiring for Support roles in the UK.
The company with most openings is DataAnnotation as they are hiring for 53 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 53 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.