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IT Support Analyst
24,000 - 24,000 GBP
Dams International.
Charley Wood Road, Liverpool
24,000 - 24,000 GBP
Requirements
Must:
- Educated to NVQ/A Level Standard in IT or hold equivalent experience.
- Experience in a first-line support role and familiarity with Helpdesk software.
- Proficiency in installing PCs, printers, antivirus software, and Microsoft applications.
- Ability to troubleshoot general IT issues, including those related to PCs, email, and printers.
- Experience in configuring and supporting the latest versions of Windows.
- Strong analytical skills to identify root causes and implement corrective actions.
- Ability to work under pressure while demonstrating a flexible and enthusiastic attitude.
- Service-focused with a confident and approachable manner.
- Excellent communication skills to explain technical concepts in non-technical terms.
Responsibilities
- Collaborate with IT users to maintain an exceptional level of service by monitoring and resolving infrastructure, telephony, and hardware issues.
- Work closely with other IT users to execute the IT strategy and roadmap.
- Provide 1st line support through the company’s helpdesk system, troubleshooting and resolving IT-related incidents.
- Communicate with third-party vendors, escalating and managing incidents through to resolution.
- Install, replace, and maintain the company’s hardware and software assets, including laptops, mobile phones, printers, and barcode scanners.
- Keep the company asset list up to date.
- Utilize the company’s vulnerability monitoring software to ensure that company assets (hardware/software) remain patched, have antivirus coverage, and have software updates applied.
- Ensure physical and digital security and compliance are maintained within company systems and procedures.
- Support with the recovery of major incidents.
- Maintain an overall understanding of the IT network and infrastructure operation and assist in maintaining servers and network infrastructure.
Description
Dams has been providing furniture solutions since the 1960s and is proud to be one of the UK’s leading manufacturers and suppliers of office furniture, employing over 360 people from our site in Knowsley. If you are passionate about technology and eager to develop your skills in IT, I invite you to apply for the position of IT Support Analyst. This role is perfect for those who want to gain hands-on experience, enhance their technical expertise, and build a strong foundation for a rewarding career in IT. We offer a competitive package including 28 days holiday per year (rising with service), access to our employee hub with discounts at hundreds of retailers, a health cash plan, death in service insurance (both employer funded), and opportunities for employee recognition. We are excited to help you develop your career in IT alongside experienced professionals.
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You can find Support Engineer salaries in the UK here.
How many Support Engineer jobs are in the UK?
Currently, there are 1075 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for Support Engineers?
The UK is one of the best countries to work as a Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Support Engineer jobs in the UK?
Extension Hub, Equator, Core-Asset Consulting, ApplianSys, GCHQ, DataAnnotation, Reedsy among others, are currently hiring for Support roles in the UK.
The company with most openings is DataAnnotation as they are hiring for 51 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 51 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.