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Junior Technical Support Specialist
30,000 - 30,000 GBP
Bennett and Game
Reading Station footbridge, Reading
30,000 - 30,000 GBP
Requirements
Must:
- A basic understanding of computer hardware and software.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPNs).
- Strong problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills to convey technical information clearly.
- Exceptional customer service skills.
- Ability to prioritize and manage multiple tasks.
- Understanding of remote support tools and ticketing systems.
- Strong attention to detail and ability to work both independently and as part of a team.
- A passion for learning and staying updated on emerging technologies and IT best practices.
- Previous experience in a technical support role is preferred.
- Personal experience, such as a homelab or building PCs.
- Relevant certifications (e.g., CompTIA A) are a plus.
Responsibilities
- Assist customers by phone and email, answering basic product and technology questions.
- Diagnose, troubleshoot, and resolve technical issues in a timely manner, escalating to higher-level support when necessary.
- Create RMA cases as directed and assist the warehouse team with reproducing reported problems once goods have been returned.
- Actively manage outstanding tickets and ensure accurate data recording.
- Help where needed and attend training sessions to stay updated on new products.
- Document troubleshooting steps and resolutions in the knowledge base.
- Provide timely updates and feedback to users on the status of their support requests.
- Maintain accurate records of support interactions and RMA processing.
Description
We are an Electronics solutions provider based in the Reading area (Theale), focusing on delivering innovative solutions for broadband technologies, VoIP and UC solutions, enterprise-grade networking, and security solutions. We are currently seeking a Support Specialist who is passionate about technology, has strong problem-solving abilities, and is committed to providing excellent customer service. This role offers an opportunity to grow within our technical team, where you will gain hands-on experience and specialist product knowledge that can lead to career advancement. The salary for this position is dependent on experience, likely ranging from £28k to £30k, with additional benefits such as an auto-enrollment pension scheme and 23 days of holiday, increasing with tenure. We are committed to maintaining the confidentiality of your data and will process it in accordance with GDPR regulations.
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How many Support Engineer jobs are in the UK?
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Is the UK a good place for Support Engineers?
The UK is one of the best countries to work as a Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Support Engineer jobs in the UK?
Core-Asset Consulting, GCHQ, DataAnnotation, Reedsy, BAE Systems, EG Group, ACCA among others, are currently hiring for Support roles in the UK.
The company with most openings is Proactive Appointments Limited as they are hiring for 28 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.
The company with most openings is Proactive Appointments Limited as they are hiring for 28 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.