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1st Line Technical Support Specialist
30,000 - 30,000 GBP
Bennett and Game
Reading Station footbridge, Reading
30,000 - 30,000 GBP
Requirements
Must:
- Basic understanding of computer hardware and software.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPNs).
- Strong problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills to convey technical information clearly.
- Exceptional customer service skills.
- Ability to prioritize and manage multiple tasks.
- Understanding of remote support tools and ticketing systems.
- Strong attention to detail and ability to work both independently and as part of a team.
- A passion for learning and staying updated on emerging technologies and IT best practices.
- Previous experience in a technical support role is preferred.
- Personal experience (e.g., homelab, building PCs) is valuable.
- Relevant certifications (e.g., CompTIA A) are a plus.
Responsibilities
- Provide 1st Line Technical Support by assisting customers via phone and email, answering basic product and technology questions.
- Diagnose, troubleshoot, and resolve technical issues promptly, escalating to higher-level support when necessary.
- Create RMA cases as directed and assist the warehouse team with reproducing reported problems for returned goods.
- Actively manage outstanding tickets and ensure accurate data recording.
- Help where needed, attending training sessions and staying updated on new products.
- Document troubleshooting steps and resolutions in the knowledge base.
- Provide timely updates and feedback to users on the status of their support requests.
- Maintain accurate records of support interactions and RMA processing.
Description
We are an electronics solutions provider located in the Reading area (Theale), specializing in various areas including Broadband Technologies, VoIP and UC Solutions, Enterprise-Grade Networking, and Security Solutions. We are passionate about technology, and we are looking for a Support Specialist who shares that passion along with strong problem-solving skills and a commitment to exceptional customer service.
This role enables you to gain hands-on experience and specialist product knowledge, providing a pathway for future career advancement. The salary for this position is dependent on experience, likely ranging from £28k to £30k. We also offer an automatic enrollment pension scheme and 23 days of holiday, which increases with tenure.
Join us to become part of our dynamic technical team and help our customers find the best solutions!
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You can find Support Engineer salaries in the UK here.
How many Support Engineer jobs are in the UK?
Currently, there are 899 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for Support Engineers?
The UK is one of the best countries to work as a Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Support Engineer jobs in the UK?
Core-Asset Consulting, GCHQ, DataAnnotation, Reedsy, BAE Systems, EG Group, ACCA among others, are currently hiring for Support roles in the UK.
The company with most openings is Proactive Appointments Limited as they are hiring for 28 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.
The company with most openings is Proactive Appointments Limited as they are hiring for 28 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.