National IT Technician

- Provide first and second level remote and onsite support to National and Regional offices - Escalate any issues to external support partners when necessary - Ensure tickets are always updated - Support rollouts and new regions, which may involve travel within the UK and Europe - Perform physical installations of equipment onsite - Take on support tickets for new equipment and repairs from end users - Forecast orders based on available stock against the number of tickets - Order goods and process respective invoices, maintaining information in an asset management system - Conduct regular stock checks and test equipment returned for recycling - Arrange repairs with hardware vendors - Build and hand over IT devices to our end users - Maintain an appropriate incident log and escalate known errors to line leaders - Test hardware and program updates to verify functionality - Coordinate and direct consultants, contractors, vendors, and suppliers as required - Run reports on stock movement for the finance team - Maintain a hardware disposal log and ensure asset registers are updated - Help with project deployment of hardware, such as operating system upgrades - Configure and maintain the telephone system for office-based and store colleagues - Create and maintain knowledgebase articles - Communicate business updates, such as outages, to key stakeholders