2367 IT & Software Developer jobs in the UK
Contact Centre Engineer
£60,000 - 70,000
83zero Ltd
Southwark Bridge Road 2a, London
£60,000 - 70,000
Requirements
Must:
We are looking for candidates with proven experience in working with Amazon Connect in an engineering or configuration capacity. You should have hands-on experience with AWS services such as Lambda, S3, IAM, CloudWatch, DynamoDB, and API Gateway. You must possess the ability to build and troubleshoot contact flows, queues, routing, and telephony features, as well as competence in writing Lambda functions (preferably in Python or Node.js). Experience in integrating AWS with external systems through REST APIs, webhooks, and CRMs is essential. Familiarity with Infrastructure as Code (IaC) tools like CloudFormation, CDK, or Terraform is also required. Excellent communication and stakeholder management abilities are a must.
Responsibilities
As a Mid-Level AWS Contact Centre Engineer, you will configure, maintain, and enhance Amazon Connect contact centre environments. You'll build and update call flows, routing profiles, queues, contact flows, and prompts. In addition, you will work across core AWS services, such as Lambda, DynamoDB, S3, CloudWatch, IAM, and API Gateway, to support and extend contact centre functionality. You will write, update, and maintain Lambda functions to support automation and integrations, as well as use IaC tools to deploy and version infrastructure. You will also integrate Amazon Connect with CRM, ticketing, and analytics applications and collaborate with operations, product, and customer service teams to gather requirements and translate them into technical solutions. Additionally, you will provide mid-level support for incidents, escalations, and contact centre issues, while monitoring KPIs and system performance to proactively recommend improvements.
Description
While AWS certification (such as AWS Certified Developer, Solutions Architect Associate, or Amazon Connect Specialty) is not required, it is considered a nice-to-have skill that would enhance your application. We value continuous improvement and are looking for someone who is passionate about developing and optimizing cloud-based contact centre solutions. Your role will be pivotal in ensuring a high-performing, reliable, and scalable customer experience platform.
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Which companies are hiring for DevOps jobs in the UK?
Blackbird Corporate Ltd, Kirintec Limited, Oakford Technology, Together, Nexus Vehicle Rental, Novem Ltd, L A Comms Ltd among others, are currently hiring for DevOps roles in the UK.
The company with most openings is Experis as they are hiring for 89 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.
The company with most openings is Experis as they are hiring for 89 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.