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IT Service Desk Analyst
£24,000 - 24,000
phs Group
Heol Aneurin, Penyrheol
£24,000 - 24,000
Requirements
Must:
- Experience in an IT Service Desk (highly desirable)
- Strong knowledge of MS Office products
- Good understanding of common technologies in the desktop user environment
- Knowledge of Information Technology Infrastructure Library (ITIL) practices
- Excellent verbal, written, and communication skills
- Exceptional customer service skills: calm, positive, professional, and a great listener
- Strong organizational and time management skills
- A natural inclination to find resolutions and work effectively within a team
Responsibilities
- Support end users with service requests and incidents via telephone, email, or our call logging system
- Address queries related to system software, applications, and hardware
- Ensure all customer issues are followed through to resolution and appropriately documented
- Escalate unresolved issues to the appropriate engineer with concise details
- Assist in creating technical documents, training materials, and participate in work/focus groups
Description
We are phs Group, the leading Hygiene Services provider in the UK. We offer an attractive salary of £25,396.80 for this full-time, permanent position with no weekend or evening work. You will join a supportive team at our Head Office, with excellent opportunities for career development and training, including accredited ILM training and potential apprenticeship opportunities after your probationary period. After six months, remote work may be possible if you have a dedicated work area at home. Our benefits include 23 days of holiday plus bank holidays, fantastic employee discounts, free onsite parking, improved parental leave, a 24-hour wellbeing helpline, a cycle to work scheme, and a pension scheme. At phs, we are committed to diversity and inclusion, ensuring our workplace is open for everyone. If this sounds like the opportunity you’ve been looking for, we would love for you to apply!
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The company with most openings is DataAnnotation as they are hiring for 53 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is DataAnnotation as they are hiring for 53 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.