2888 IT & Software Developer jobs in the UK
IT Service Desk Manager
£40,000 - 40,000
Stonewater
Basingstoke Road, Three Mile Cross
£40,000 - 40,000
Requirements
Must:
We are looking for candidates who have experience in a customer-facing IT Service role. You should hold a recognized IT or IT Service certification, such as ITIL, SDI, or equivalent. We seek individuals with management experience leading IT Service Desk and IT Field Engineering teams covering a national user base. Excellent communication, influencing, and persuading skills are essential. Proven technical experience in IT operations and IT Service Management is required, along with broad-based technical knowledge to facilitate the triaging of incidents and requests. Strong analytical and problem-solving skills are necessary to systematically break down complex issues and tasks into manageable pieces. You should be skilled in root cause analysis and be able to collaborate with disparate technical specialists to find solutions for problems impacting IT Service Operations. Excellent documentation skills are important, as you will need to create user documentation and standard operating procedures. The ability to present ideas in a business-friendly and user-friendly language is crucial. Additionally, candidates should have experience in managing and developing teams, including recruitment and performance management.
Responsibilities
As our IT Service Desk Manager, you will be responsible for managing and supporting our frontline IT service team, which includes both the IT Service Desk and Field Engineers. Your goal will be to deliver a first-class service experience across the organization by ensuring customer incidents and requests are resolved efficiently, new colleagues are onboarded smoothly, and IT assets are tracked and managed effectively. You will focus on creating a high-performing, customer-focused service that aligns with our values and fulfills our customer promise. This role will require you to onboard strategic projects and initiatives into our IT operations while continually reviewing processes to ensure they are fit for purpose and aligned with our strategic vision for service delivery. You will use customer insight and feedback to shape our future services. You will champion Continual Service Improvement (CSI), manage the incident and request processes, and ensure that our performance remains consistently high. In addition, you will coordinate our response to cyber incidents, oversee remediation and documentation, and deputize for the Service Delivery Manager in change management and escalation processes. You will ensure that emerging risks identified through the service team are communicated effectively to our Security and Governance team.
Description
At Stonewater, we are a leading housing provider managing around 40,000 homes and serving 93,000 customers through our diverse portfolio of affordable properties, including general rent, shared ownership, and specialist accommodation. With an ambitious house-building program, our mission is to provide quality homes and services for people whose needs are not met by the open market. We are looking for like-minded individuals to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile, and commercial. We are also committed to making a difference and transforming people’s lives. As a Disability Confident Employer, we are working towards becoming a Disability Confident Leader, focusing on disability, mental health, and wellbeing in the workplace. Additionally, we are proud to have achieved accreditation as an Advanced Employer for Investing in Ethnicity Maturity Matrix and are committed to becoming a Menopause Friendly employer. If you are ready to be part of our exciting journey, we invite you to discover Stonewater.
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You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 2888 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
Probado Ltd, Origin, Direct Online Services, Kura, Commsworld, Red Kite Learning Trust, One Big Circle among others, are currently hiring for Manager roles in the UK.
The company with most openings is Hays Technology as they are hiring for 58 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Hays Technology as they are hiring for 58 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.