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CRM Data Lead
£30,000 - 30,000
South West Campus, Birmingham
£30,000 - 30,000
Requirements
Must:
- Experience working with CRM systems in a charity or not-for-profit setting (experience with Beacon or Raiser's Edge is advantageous).
- Knowledge of supporter data, donation processing, and Gift Aid requirements.
- Strong reporting and analytical skills, with the ability to translate data into actionable insights.
- Experience in training and supporting others in data management and CRM use.
- A proactive, organised, and collaborative approach, with the confidence to lead and drive improvements.
Responsibilities
- Manage and maintain our CRM system (currently Beacon), ensuring data is accurate, compliant, and effectively utilised.
- Lead and support a small team, including a CRM administrator.
- Produce reports and dashboards (e.g., using Power BI) to inform our fundraising and communications strategies.
- Oversee the processing and reconciliation of donations across various income streams.
- Ensure Gift Aid claims are submitted accurately and in line with HMRC guidance.
- Provide training and support to internal teams on CRM best practices and data handling.
- Identify opportunities to improve systems, processes, and integrations with other platforms.
Description
We are a well-established charity looking for a CRM Data Lead to take ownership of our supporter data systems and play a key role in enhancing fundraising and engagement through effective data management and insight. This is a pivotal position for someone with strong CRM experience, excellent attention to detail, and a collaborative mindset. You’ll have the opportunity to lead a small team while helping shape data processes and reporting across our organisation. By joining our purpose-driven organisation, you will make a tangible difference and take the lead on supporter data to help shape strategic decisions. We offer the flexibility of hybrid working within a supportive and values-led environment. Apply now to take a lead role in strengthening how we use data to connect with our supporters and grow our impact.
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The company with most openings is DataAnnotation as they are hiring for 51 different Data Engineer jobs in the UK. They are probably quite committed to find good Data Engineers.