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3rd line engineer
£35,000 - 35,000
South Quay Plaza, South East London
£35,000 - 35,000
Requirements
Must:
- Proven experience of at least 3-5 years in a second or third-line IT support role, managing escalated issues and providing advanced troubleshooting.
- Strong knowledge of Linux and Windows systems with experience in FreeSwitch.
- Experience with AWS infrastructure and cloud services.
- Deep understanding of SIP, VoIP, VoLTE, STUN, and firewall bridging.
- Proficiency in Node.js application support and server diagnostics.
- Hands-on experience using tools for SIP analysis, such as Wireshark, SIP Traces, or packet analyzers.
- Excellent problem-solving and communication skills.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Relevant certifications, such as Microsoft Certified: Azure Administrator, or equivalent.
Responsibilities
- Provide advanced technical support by resolving complex hardware, software, and network issues escalated from lower-tier support.
- Conduct root cause analysis and implement long-term solutions to ensure minimal business disruption.
- Troubleshoot server issues across cloud (AWS), on-premise, and embedded environments, while also supporting applications written in Node.js and managing FreeSwitch systems.
- Apply over-the-air firmware updates and monitor system performance.
- Maintain and troubleshoot SIP-based communication systems, including VoIP and VoLTE, configuring SIP trunks and resolving complex call routing and quality issues.
- Manage network configurations affecting SIP traffic, including firewalls, NAT, and QoS.
- Mentor junior technicians and contribute to internal training efforts.
- Create and maintain detailed documentation and system diagrams.
- Collaborate with third-party vendors to resolve technical issues and assist in managing SLAs to ensure service quality.
Description
We offer a competitive annual salary of up to £37,000, depending on experience, along with a full-time hybrid work schedule of 35 hours per week, Monday to Friday, from 09:00 to 17:00, including an on-call rota. Our benefits package includes 161 hours of holiday, rising to 175 hours with length of service, plus Bank Holidays, discounts on a variety of services, a 24/7 employee assistance program, family and friends' discounts, a cycle to work incentive, a pension scheme with up to 4% company match, and free on-site parking. If you are interested in joining our team, we encourage you to apply online.
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How many DevOps jobs are in the UK?
Currently, there are 2708 DevOps openings. Check also: Cloud jobs, AWS jobs, Azure jobs, GCP jobs, Kubernetes jobs, Docker jobs, Terraform jobs - all with salary brackets.
Is the UK a good place for DevOps?
The UK is one of the best countries to work as a DevOps. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for DevOps jobs in the UK?
MastarRec, Mas & Pas Limited, BAE Systems, Leidos, Kura, FCDO Services, Core-Asset Consulting among others, are currently hiring for DevOps roles in the UK.
The company with most openings is Experis as they are hiring for 69 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.
The company with most openings is Experis as they are hiring for 69 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.