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Network Plus Services jobs

IT Service Desk Analyst

24,000 - 24,000 GBP
Network Plus Services
Broadoak Avenue, Mosley Common
24,000 - 24,000 GBP
Company Size icon
Company Size
1k-5k
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- I have a good knowledge of desktop operating systems, hardware, mobile phone technology, and successfully meeting service level agreements. - I am a focused individual, able to tackle problems from different angles and make decisions quickly. - I possess strong communication skills, both written and oral, along with excellent interpersonal abilities. - I am able to present ideas in business-friendly and user-friendly language. - I have a keen attention to detail and strong investigative, assessing, and problem-solving abilities. - I can effectively prioritize and execute tasks in a high-pressure environment. - I have exceptional customer service skills. - I have experience working in a team-oriented, collaborative environment but am also able to work independently.

Responsibilities

- I will log incoming support calls and emails received, prioritizing them accordingly. - I will ensure that all owned calls logged are reviewed daily. - I will resolve issues with PCs, printers, mobile phones, and in-house software. - I will build desktop and mobile hardware to the agreed standard and ensure a smooth handover to the customer. - I will work to departmental SLAs and maintain regular communication with customers and suppliers on all outstanding issues. - I will demonstrate a high level of teamwork to achieve results on first-time fixes. - I will look for proactive resolutions on common issues and faults. - I will offer help and support for all customers, ensuring their needs are met and striving to exceed their expectations through great service. - I will comply with all systems, procedures, and processes to ensure company and customer information is accurate. - I will carry out other tasks and duties as required and deliver support services effectively and efficiently.

Description

At Network Plus, we are an award-winning business delivering essential utility and infrastructure services for the UK's major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and different points of difference that our workforce, clients, and supply chain offer. We are actively working to develop an inclusive environment where all employees feel valued and included, enabling everyone to thrive at work and understand the importance of their contributions, regardless of their background, identity, or circumstances. We offer a competitive salary based on experience along with a full benefits package. We are proud to be an Equal Opportunity Employer, celebrating diversity and not discriminating based on race, religion, color, nationality, sex, sexual orientation, age, veteran status, disability status, or any other characteristics protected by law. We are also Armed Forces-friendly and welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners. We understand the importance of privacy and the security of personal information. By applying for this role, you agree to the terms of our privacy policy.
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You can find Business Specialist salaries in the UK here.

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Currently, there are 869 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.

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