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MCS Group jobs

Head of Support (DevOps)

£100,000 - 100,000
MCS Group
Adelaide Street 83-91, Belfast
£100,000 - 100,000
Company Size icon
Company Size
50-200
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
I am looking for someone with experience in scaling technical support or DevOps teams within a SaaS or platform context. You should have a strong grasp of developer tools, cloud-native infrastructure, CI/CD pipelines, and support systems such as Zendesk, Linear, or Intercom. It’s important to be passionate about solving root causes and helping people, as well as being a customer advocate and internal changemaker with a builder's mindset.

Technologies

CI/CD
Zendesk

Responsibilities

In this role, I will have you lead the end-to-end support engineering function, where you will set KPIs, drive resolution quality, and create best-in-class tooling and workflows. You will own the customer journey post-deployment, guiding onboarding through to long-term technical enablement. Additionally, you will partner with Product and Engineering to improve integrations and address platform feedback that truly matters to users. I also expect you to automate wherever possible, as we believe great support teams build rather than just react.

Description


This is an exciting opportunity for you to be a key figure in how our growing product is delivered, supported, and improved on a global scale. We offer a remote-first, collaborative team culture with ambitious goals and a low ego environment. You will receive a competitive package, equity, flexible working conditions, and a strong commitment to professional development.
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u-blox, UK Ministry of Defence, Optoms, BAE Systems, Leightons Opticians & Hearing Care, Bank of England, DataAnnotation among others, are currently hiring for Manager roles in the UK.

The company with most openings is DataAnnotation as they are hiring for 51 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.