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Littlefish jobs

Service Management Analyst

40,000 - 40,000 GBP
Littlefish
Plumptre Place, Sneinton
40,000 - 40,000 GBP
Company Size icon
Company Size
500-1k
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
We are looking for someone with a blend of technical skills, analytical prowess, and a passion for continuous improvement. Specifically, you should possess: - ITIL Foundation certification. - Strong analytical skills with the ability to process and analyze large datasets, identifying trends and actionable opportunities. - Proficiency in Microsoft Excel for service management reporting. - Demonstrable experience in service management, specifically in Incident, Request, or Problem reporting. - The ability to build strong relationships with internal teams and clients at various levels, gaining trust and delivering value. - A proactive mindset with the ability to prioritize tasks and manage multiple responsibilities effectively. - Must be eligible for SC Clearance and be willing to undergo NPPV2 application.

Technologies

ITIL

Responsibilities

As a Service Management Analyst, you will play a key role in supporting and enhancing our service delivery. Your main duties will include: - Driving the efficiency of the Incident, Knowledge, and Request Management processes, ensuring they align with best practices. - Generating regular operational reporting packs, covering SLA performance, KPIs, key trends, and critical success factors. - Conducting trend analysis to uncover areas for service enhancement and taking ownership of driving these improvements through to completion. - Collaborating closely with Service Management Account Leads, Service Delivery Managers, and development teams to provide meaningful insights and ensure continuous service excellence. - Assisting in generating and reviewing knowledge articles to fill gaps and enhance the quality of our knowledge base.

Description

At Littlefish, we look for people who can make a real difference and become giant slayers. As the world continues to change, we seek individuals who embrace that change with optimism and excitement. Our current employees have made us who we are today, and we are eager to find future team members who can add drive, passion, and diverse skills as we grow. We offer a unique training program through the Littlefish Academy, allowing you to increase your earnings by £4,500, alongside a referral bonus scheme of £1,000 when you successfully refer a friend. You will have access to our LinkedIn Learning platform, providing over 16,000 expert-led online tutorials to help you achieve your personal and professional goals. Other benefits include a healthcare cash plan, casual dress policy, company pension scheme, and social events. You will also enjoy 25 days of annual leave plus public/bank holidays and a purchase and sale of annual leave scheme. Our company values shape who we are and guide our actions. We seek high-performing individuals who raise the bar, are passionate about team success, and possess a can-do attitude, willing to challenge the status quo and get things done. If you believe you can make a tangible difference, we encourage you to apply and join us on this journey. At Littlefish, we are committed to fostering a diverse and inclusive community where everyone can feel equal and supported.
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You can find Business Specialist salaries in the UK here.

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