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K2 Recruitment Limited jobs

Technical Support Specialist

£30,000 - 30,000
K2 Recruitment Limited
Sheep Street 62-64, Bicester
£30,000 - 30,000
Company Size icon
Company Size
<50
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
We are looking for someone with previous experience in a telephone-based customer service role. Having technical support experience within a mobile phone or app background would be advantageous. You should be computer literate and proficient in using Microsoft Office packages, including Word, Excel, and Outlook. Experience with CRM systems would also be beneficial. Strong communication skills, both written and verbal, are essential. You should work well within a team and be ready to support your colleagues when needed. A technical mindset, coupled with problem-solving skills, is important. We value organization and the ability to work to deadlines.

Responsibilities

As a Customer Care Technical Support Specialist, you will be tasked with building relationships with our customers. You will provide advanced product and technical support, handle escalated customer complaints, and engage in problem-solving to achieve resolution. Additionally, you will build your knowledge regarding our products and systems, manage queries, and advise customers on the best product options to meet their needs. You will update our CRM system, Salesforce, and assist with support requests coming from social media and our company website. You will also be responsible for processing orders and using a computer-based telephone ERP system.

Description

We offer a salary of £32,000 per annum, along with 25 days of holiday plus bank holidays and your birthday off. You will also be eligible for a company profit-related bonus, contingent on achieving annual targets. Product training will be provided to the right candidate. We believe this is a fantastic company to work for, and we are excited to help you develop your skills.
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You can find IT Support Engineer salaries in the UK here.

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