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Telephony Engineer
£30,000 - 30,000
Intec Select Ltd
King Street, Leicester
£30,000 - 30,000
Requirements
Must:
- Ability to troubleshoot technical, multi-site, and multi-discipline incidents and problems.
- Proven experience with the OpenScape 4000 Telephone System.
- Understanding of analogue telephone wiring and concepts.
- Proven experience of supporting alternative VoIP solutions.
- Proactively able to liaise with users in a non-technical manner.
- Experience working with Contact Centre Technologies.
- Comprehensive understanding of Session Initiation Protocol (SIP) platforms.
- Understanding of Microsoft Teams (Voice).
- Previous experience with telephone voicemail services.
- ITIL v4 Foundation certification.
- Basic knowledge and understanding of networking principles.
Responsibilities
- Provide Business As Usual (BAU) operational support across a wide range of customer telephony infrastructure, including health checks and reporting.
- Manage incidents, problems, requests, and changes in line with ITIL best practices while ensuring that SLAs are maintained.
- Deliver project-related tasks such as the installation of new telephone equipment.
- Create telephone diagrams and documentation.
- Actively manage, configure, upgrade, and support the complex telephony environment, including OpenScape 4000, Microsoft Teams (voice), Netcall, Session Border Controllers, VoIP, and SIP platforms.
- Proactively manage customer environments, identifying potential improvements to deliver increased stability, availability, and performance.
Description
We are a global consultancy business searching for an experienced Telephony Engineer to join us on a public sector project in Leicester. This is an on-site position offering a salary of £30,000. We look forward to finding the right candidate who can contribute to our successful team.
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