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IT Service Desk Manager
£50,000 - 50,000
Hayward Hawk
Molesworth Street 20, Cookstown
£50,000 - 50,000
Requirements
Must:
- Degree in IT, Computer Science, or a related field (2:1 or equivalent).
- Minimum of 2 years of experience in a senior IT support or service desk role.
- Strong technical understanding of Microsoft 365 technologies (Exchange Online, SharePoint, Endpoint Manager, Azure AD).
- Proven leadership skills with experience managing or mentoring a support team.
- Desirable: ITIL Foundation certification (or higher).
- Previous experience working within an ITIL-aligned Service Desk environment.
- Proven track record of leading a Service Desk team in a corporate or manufacturing setting.
Responsibilities
- Lead and mentor the IT Service Desk team, supporting their personal development and managing appraisals.
- Oversee incident, request, change, and problem management processes.
- Ensure SLAs and OLAs are achieved through effective prioritization and workload management.
- Act as the main point of escalation for the Service Desk, managing any service-related complaints.
- Oversee IT onboarding for new employees, ensuring a seamless technology experience.
- Drive continuous service improvement and efficiency initiatives across the Service Desk.
- Champion best practices in IT service delivery to ensure a consistently high-quality user experience.
Description
At Hayward Hawk, we are thrilled to partner with a leading engineering and manufacturing organization that is in the midst of an exciting digital transformation. We have heavily invested in modernizing our IT environment and are seeking an experienced IT Service Desk Lead to oversee our day-to-day support operations and drive continual service improvements across the enterprise. In this role, you will have the opportunity to take ownership of the IT Service Desk function, lead a talented team, and help shape the user experience within a dynamic, fast-paced environment. This is a hands-on leadership position, ideal for individuals with strong technical knowledge, excellent communication skills, and a passion for delivering exceptional end-user service. What's on offer includes a competitive salary (£45,000 - £50,000), the opportunity to lead and shape a core IT function, exposure to a major digital transformation program, and professional development along with ongoing training support in a collaborative and supportive working environment.
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You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 2170 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
BTL IT Solutions Ltd., PayItMonthly Ltd, Origin, Workflo Solutions, Access4, Mark1 IT Solutions Ltd, Paratech Coating UK ltd among others, are currently hiring for Manager roles in the UK.
The company with most openings is Experis as they are hiring for 54 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Experis as they are hiring for 54 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.