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Second Line Engineer
£45,000 - 45,000
HAYS Specialist Recruitment
Bow Street, Lisburn
£45,000 - 45,000
Requirements
Must:
As a candidate, you should have previous experience in a Managed Service Provider (MSP) environment. A strong knowledge of Office 365 and associated services (such as Exchange Online and SharePoint) is essential. You should be proficient with Active Directory, DNS, DHCP, and Group Policy, and have experience with Windows Server technologies including Remote Desktop Services and Certificate Services. Familiarity with security appliances like SonicWALL, WatchGuard, or FortiGate is also important. Moreover, hands-on experience with virtualization platforms like Hyper-V and VMware, and a solid understanding of networking fundamentals (TCP/IP, VPN, DHCP/DNS, Firewalls) will be required. Excellent communication skills and a customer-first mindset are crucial, alongside a passion for technology and a commitment to continuous improvement.
Responsibilities
In your role as a Senior Engineer, you will deliver 2nd and 3rd line remote support to our clients and act as an escalation point for complex technical issues. You will ensure the timely resolution of incidents in line with SLAs and maintain accurate and up-to-date support documentation. Additionally, you will provide guidance and mentorship to 1st and 2nd line engineers while identifying opportunities for process and efficiency improvements. Taking ownership of high-level incidents and driving them to resolution efficiently is a key part of your responsibilities, alongside contributing to service improvement initiatives that help shape the future of our technical operations.
Description
We are a long-established and highly respected managed IT service provider operating across the UK and Ireland. We deliver innovative and reliable solutions to a diverse client base, and with a strong track record of growth and a reputation for excellence, we continue to expand our footprint in the industry. Recognised as a finalist in two categories at the Belfast Telegraph IT Awards, we are making waves in the tech sector. Our culture fosters continuous learning, professional development, and shared success, making it an exciting place to build a career. What you will get in return includes a highly competitive salary reflective of your experience and expertise, a hybrid working model with flexibility between office and remote work, paid overtime, and a performance-related bonus scheme. We also provide professional development support through coaching, mentoring, and accreditations, as well as family-friendly policies and a flexible benefits system. Enjoy a generous holiday allowance, workplace pension, free on-site parking, and a fun, inclusive, and collaborative work environment where your contributions are valued. If this role doesn't fit your needs but you’re looking for a new position, we invite you to reach out for a confidential discussion about your career.
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