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IT Helpdesk Technician
£32,000 - 35,000
GLW Feeds
Ashby Road, Loughborough
£32,000 - 35,000
Requirements
Must:
- A strong understanding of computer systems, hardware, and software applications.
- Excellent verbal and written communication skills to effectively assist users and explain technical concepts.
- Ability to analyze issues and provide clear, effective solutions in a timely manner.
- A patient and customer-focused approach to resolving user issues and enhancing user satisfaction.
- CCNA & Microsoft certifications are desired but not essential.
Responsibilities
- Provide first-line support for hardware, software, and network issues via phone, email, or in-person interactions.
- Diagnose and resolve technical problems, ensuring minimal disruption to users' productivity.
- Assist in the installation, configuration, and maintenance of computer systems and software applications.
- Educate users on new technologies and software applications, enhancing their ability to utilize IT resources effectively.
- Maintain accurate records of support requests, resolutions, and user interactions through a ticketing system.
- Ensure continuity of business production and process through effective IT support.
- Apply industry best practices to all processes and procedures within the IT function to ensure accuracy, effective and efficient delivery.
- Support the IT manager with a variety of projects.
Description
We are GLW Feeds, established in 1873 and proud to be one of the largest independent, family-owned livestock and specialty feed manufacturers in the UK. Our commitment to significant investment over the years has led to a hi-tech computer-controlled production capacity nearing 300,000 tonnes across two sites, conveniently located near the M1. This full-time, in-office role offers a salary of £32,000 per annum. Please be aware that roles and responsibilities may change over time, and we expect our staff to undertake any additional duties deemed appropriate. Our team is encouraged to participate in training, workshops, and meetings relevant to their role, while adhering to the rules, policies, and procedures outlined in our employment contracts and staff handbook. Additionally, we prioritize health and safety legislation and promote equality and diversity in the workplace. We offer a range of benefits, including a company pension, life insurance, on-site parking, and access to canteen facilities with vending machines. Our ideal candidate will have a preferred experience of at least 4 years in IT support. Join us and contribute to our mission of delivering quality products and service excellence in the agricultural sector!
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Which companies are hiring for IT Support Engineer jobs in the UK?
BAE Systems, TCMM Shutter Group Ltd, Netbuilder, magic42 Limited, GeekingITSimple, Yorkshire Dental Suite, Mission Produce UK among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 85 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 85 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.