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Technical Support Analyst
£15,120 - 15,240
St Peters Street, Norwich
£15,120 - 15,240
Requirements
Must:
- I require candidates to have experience providing second and third line technical support in an IT environment.
- Candidates must exhibit a strong understanding of hardware and software procedures in Computer Operations.
- You should be familiar with managing onsite backup and restoration procedures, using appropriate software tools.
- I look for skills in OS builds/rebuilds for Windows 7/10 and Windows Server 2003-2016, alongside the configuration and implementation of Anti-Virus technologies.
- Effective communication skills, both oral and written, are essential for interacting with users, colleagues, and suppliers.
- Experience in managing system capacities and performance through agreed procedures and tools is necessary.
- A willingness to participate in the on-call rota and project assignments is required.
Responsibilities
- In this role, I will count on you to provide technical advice and guidance while supervising other Technical Support Analysts.
- Your work will involve diagnosing and resolving technical issues, ensuring adherence to security policies and best practices.
- You will manage and analyze system performance, ensuring all tasks are completed efficiently to meet service level agreements.
- Collaborating with user representatives and facilities managers will be part of your responsibilities to plan and supervise installations and maintenance.
- You are expected to produce technical reports for specialists and simpler reports for users and managers.
- Managing user inquiries, prioritizing issues, and providing third line technical support for the onsite helpdesk will be vital.
- You will work closely with system architects and suppliers, ensuring effective planning and implementation of major configuration updates.
Description
This is a hybrid working opportunity based in Norfolk with a contract length of three months and a possibility of extension. The position is inside IR35, with a day rate of £127. As part of the Trust’s IT Technical Support Team, you will be crucial in ensuring the optimum use of the Trust’s IT systems while maintaining compliance with relevant policies and procedures. This role is a great opportunity to demonstrate your technical skills and leadership potential in a dynamic and supportive environment.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2085 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, Mas & Pas Limited, Street Group, Kura, RHP, Core-Asset Consulting, ApplianSys among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 70 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 70 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.