Service Management Enterprise Architect

- Define and own the end-to-end CMDB architecture, including discovery, integrations, reconciliation, data mastering, lineage, and service models - Evaluate and recommend approaches for CMDB requirements for services delivered through PaaS, SaaS, and outsourced services - Review and redesign integration patterns involving Helix Discovery, Dynatrace, SCCM/Intune, SolarWinds, and other asset pipelines - Ensure designs comply with ITSM practices (Incident, Change, Problem, Request) and support operational processes - Align CMDB data structures to our clients Metamodel, EA standards, and post-cyber incident requirements - Prepare Design Authority submissions for holistic architectural assessment - Drive fast-cycle architectural decision-making, ensuring traceability to principles, standards, and risk management - Support the mapping of the CMDB against the Business Capability Model, identifying gaps and documenting assumptions - Define target architectures, transitional states, and roadmaps for service management capabilities, adopting best practice technology frameworks - Lead workshops with cross-functional teams to drive alignment on asset onboarding and service relationship modelling - Translate architecture designs into actionable guidance for engineering teams and suppliers - Support troubleshooting, gap analysis, and mitigation activities impacting CMDB launch targets - Ensure integration patterns support resiliency, failover, and end-to-end reconciliation