Senior Technical Program Manager

- Lead the planning, execution, and delivery of complex technical programmes from inception to completion. - Supervise multiple technical deliveries and product development streams, managing cross-team and cross-vendor dependencies. - Ensure all programmes align to organisational strategy, objectives, and transformation goals. - Provide clear oversight of delivery progress, risks, dependencies, and outcomes. - Act as a trusted partner to Product, Engineering, and senior business stakeholders. - Build strong, trust-based relationships with internal teams and external suppliers. - Drive engagement through clear objectives, outcomes, and measures (e.g. OKRs). - Confidently challenge assumptions, scope, costs, and delivery approaches where required. - Manage, empower, and support team members through coaching, mentoring, and delegation. - Encourage progression, engagement, and retention within delivery teams. - Operate as a servant leader, fostering collaboration and shared ownership of outcomes. - Promote a culture of continuous improvement across people, process, and technology. - Own the creation of business cases to articulate benefits and secure investment. - Manage programme budgets, costs, risks, and dependencies, ensuring appropriate controls and mitigation strategies are in place. - Lead impact assessments and provide informed challenge on proposed delivery approaches and supplier quotes. - Support the Head of Technology Programme Management in delivering team objectives and shaping future strategy. - Coordinate platform upgrades, critical maintenance, and hardware/software enhancements. - Lead the evaluation of new data and technology tooling, coordinating proof of concepts through to implementation. - Apply appropriate delivery methodologies (Agile, hybrid, or traditional) depending on programme context. - Maintain a service-first mindset, ensuring solutions are robust, supportable, and operationally effective.