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Requirements
Must:
- Proven experience in Qualtrics platform development, including theme building and advanced survey logic.
- Strong understanding of CX research methodologies and digital experience measurement.
- Experience with API integrations and data visualisation tools (Power BI preferred).
- Knowledge of GDPR compliance and secure data practices.
- Ability to work in an agile environment and deliver within tight timelines.
- Familiarity with automotive financial services or similar regulated industries (desirable).
- Experience in UX research and competitor benchmarking (desirable).
- Basic knowledge of JavaScript/HTML/CSS for custom survey styling (desirable).
Responsibilities
- Build branded Qualtrics survey themes aligned with Toyota FS identity.
- Develop dynamic, multi-channel surveys (email, portal intercepts, exit intent).
- Implement advanced branching logic and variation frameworks for A/B testing.
- Configure API connections to CRM systems and Power BI for real-time dashboards.
- Ensure secure data handling and compliance with GDPR and Toyota FS standards.
- Execute phased rollout of surveys, starting with small samples for refinement.
- Enable advanced analytics capabilities, including sentiment analysis and text mining.
- Provide interactive dashboards for stakeholders to track insights and KPIs.
- Collaborate with Research Lead, Design Lead, and Account Lead to align survey strategy.
- Participate in workshops with Toyota FS stakeholders to define survey questions and research scope.
Description
We are seeking a Qualtrics Developer to join our team at Toyota Financial Services as part of our Customer Experience Discovery initiative in London, with a hybrid working model. This role is essential in shaping our advanced survey solutions and will play a pivotal part in driving data-driven insights through effective survey integration, analytics, and reporting. We offer a collaborative working environment where your expertise will be valued and contribute significantly to our mission.
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