M365 Engineer

- Minimum of 3 years of Technical Support experience (Tier 2 or 3 roles) - At least 1 year of experience supporting Enterprise customers - In-depth knowledge of Microsoft Office 365 services and architecture, including other cloud products - Broad knowledge of Intune or other mobile device management software - Proficiency in PowerShell, Active Directory, and Web Services - Strong troubleshooting skills for collaborative workloads in O365, such as Teams, SharePoint, and Yammer - Understanding of Cloud services and products, particularly in cloud-only environments - Strong conceptualization and problem-solving skills - Medium to advanced skills in networking, including switches, routers, and firewalls - Proven experience driving positive business impact through a deep understanding of customer and partner needs - Strong communication skills with the ability to prioritize effectively - Ability to work in a fast-paced, high-stress environment and manage multiple demands - Capability to work in a multi-cultural environment and build strong relationships - Comfort with ambiguity and the ability to guide customers towards actionable insights