Infrastructure Support Engineer

- Oversee and manage physical access of supplier teams into control centres - Ensure supplier activities (e.g., cable relaying, patching) are conducted according to site protocols - Maintain accurate logs of access, work performed, and any incidents or deviations - Act as a liaison between client teams and suppliers to coordinate schedules and resolve access-related issues - Respond to urgent access requests, including after-hours site visits when necessary - Uphold safety, security, and compliance standards during all on-site activities - Monitor and maintain physical and virtual infrastructure systems (servers, networks, storage) - Perform routine checks, diagnostics, and preventive maintenance on hardware and systems - Troubleshoot and resolve infrastructure-related incidents and service requests - Support installation, configuration, and upgrades of hardware and software components - Maintain documentation of infrastructure assets, configurations, and procedures - Collaborate with IT teams to ensure system availability, performance, and scalability - Assist in disaster recovery planning and execution - Ensure compliance with IT policies, standards, and security protocols - Participate in infrastructure projects, migrations, and rollouts as needed