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IT Service Team Lead

£65,000 - 72,800
Northville Road, Northville
£65,000 - 72,800
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Lead
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
We are looking for candidates with strong leadership and organizational skills, as well as experience in managing IT service delivery teams. A good understanding of Windows and Office tools is essential, along with excellent customer service and communication skills. ITIL knowledge or accreditation is also required. Please note that active SC Clearance is essential for this role.

Technologies

ITIL

Responsibilities

As the IT Service Team Lead, I will manage a team of 5-7 engineers, ensuring that SLAs and KPIs are consistently met while driving service improvements. I will lead and motivate my team to deliver compliant IT services, host daily calls to ensure effective resolution of issues, and engage with service managers and stakeholders for smooth delivery. Additionally, I will use reporting and data to drive performance and resource forecasting, manage escalations and complaints, implement process improvements, and conduct regular one-on-ones to ensure high team engagement.

Description


This position is located in Bristol - Abbeywood and is a 6-month contract with a likely extension. We are supporting a large public sector customer who requires a talented IT Service Team Leader to oversee operations within their IT services function. This role is ideal for someone with a strong track record in leading IT service teams, managing escalations, and building robust customer relationships in a structured service delivery environment. If you are looking for your next leadership role in IT service delivery, we encourage you to apply today.
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You can find IT Specialist salaries in the UK here.

How many IT Specialist jobs are in the UK?

Currently, there are 1011 IT openings.

Is the UK a good place for IT Specialists?

The UK is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.

Which companies are hiring for IT Specialist jobs in the UK?

ApplianSys, u-blox, Serac Group, Cencora, Unisys, Kura, NTT Data UK among others, are currently hiring for IT roles in the UK.

The company with most openings is DataAnnotation as they are hiring for 46 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.