IT Manager, Digital Operations

- Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. - Allocate resources efficiently to ensure timely and successful project delivery. - Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. - Oversee the daily operations of digital systems, applications, and infrastructure. - Ensure high availability and performance of all IT services and applications. - Implement and maintain monitoring systems to proactively identify and resolve issues. - Manage application support activities to ensure the prompt resolution of incidents and service requests. - Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. - Ensure all applications are updated, patched, and maintained in line with best practices. - Oversee the planning, execution, and delivery of technical projects. - Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. - Facilitate communication and collaboration between project teams and stakeholders. - Ensure the implementation and adherence to cyber security policies and procedures. - Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. - Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. - Oversee the end-to-end quality assurance process for all digital products and services. - Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. - Ensure quality assurance processes are followed to maintain high standards. - Develop and implement strategies to enhance digital operations and IT service delivery. - Identify opportunities for process optimisation and efficiency gains. - Act as the primary point of contact for all digital operations-related matters. - Provide regular updates to senior management on the status of projects, operational performance, and security compliance. - Facilitate effective communication between IT teams and business units. - Manage and resolve high-priority incidents and critical issues. - Conduct root cause analysis and implement corrective actions to prevent recurrence. - Develop and maintain incident response plans and procedures.