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IT Desktop Support - Office 365 / Windows / Apple Mac
£78,000 - 88,400
Heritage Way, Wrexham
£78,000 - 88,400
Requirements
Must:
- A minimum of 5 years' experience in IT support roles.
- Strong technical knowledge across Windows, Mac OS, iOS, Android, and Microsoft Office 365.
- Familiarity with Active Directory, Exchange, MDM, AV, and basic networking.
- Exposure to ITIL v3 practices (incident, request, problem, change).
- Excellent communication and interpersonal skills.
- Ability to work independently and under pressure.
- Experience supporting conferencing systems (Skype, Cisco, BlueJeans) and printers.
- Desirable: BSc/BA in IT, Computer Science, or equivalent experience.
- Desirable: ITIL certification.
Responsibilities
- Provide onsite support for desktops, laptops, Macs, mobile devices, printers, and conferencing systems.
- Troubleshoot and resolve technical issues, coordinating with vendors and internal support teams.
- Manage hardware logistics including setup, collection, and maintenance.
- Support meeting rooms and manufacturing/lab devices.
- Install and configure software, drivers, BIOS updates, and mobile apps.
- Perform imaging and deployment tasks where remote execution is not feasible.
- Maintain software licensing awareness and manage non-standard installations.
- Maintain accurate asset registers for hardware and software.
- Provide hands-on support for infrastructure components in coordination with third-party partners.
- Provide VIP support and training sessions for users.
- Record and track incidents, resolutions, and feedback.
- Suggest improvements to processes and documentation.
Description
We are seeking a skilled and customer-focused IT Desktop Support Engineer to join our dynamic team delivering high-quality IT services at a key site in Wrexham. This role is integral to maintaining smooth day-to-day IT operations, supporting end users, and ensuring continuous improvement in service delivery and user satisfaction. This is a fantastic opportunity to join our forward-thinking company. We look forward to your application!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2803 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
VIP First Ltd, Workflo Solutions, TCMM Shutter Group Ltd, BAE Systems, Paratech Coating UK ltd, etiCloud Limited, BARLOW TYRIE LTD among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 70 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 70 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.