2575 IT & Software Developer jobs in the UK
Google Workspace Support Engineer
£30,000 - 50,000
High Holborn 326-330, London
£30,000 - 50,000
Requirements
Must:
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- A keen interest in learning new technologies and a proactive approach to professional development.
- A professional approach to work, problem-solving, and adherence to ITSM principles.
- Ability to troubleshoot and resolve hardware and software issues effectively.
- Proven experience working in an ITSM environment with knowledge of ITIL as an advantage.
- A passion for process improvement, particularly in joiners/movers/leavers processes.
Responsibilities
- Manage and resolve IT tickets, investigating, diagnosing, and resolving technical issues within defined service level agreements (SLAs).
- Provide first-line and Level 1/2 technical support for hardware, software, and network-related issues (PCs, laptops, printers, mobile devices, tablets).
- Install, configure, and maintain IT hardware and software, ensuring systems are secure and fully operational.
- Support the setup of new staff, including workstation preparation, account creation, and providing basic IT induction.
- Administer and maintain IT infrastructure, including routers, switches, firewalls, and VPNs.
- Monitor and maintain IT security by ensuring software updates, antivirus protection, and educating users on security best practices.
- Maintain the IT asset register, including logging, tagging equipment, and conducting regular audits.
- Assist with IT-related projects such as system upgrades, migrations, and process automation.
- Create, update, and maintain technical documentation and user guidance.
- Collaborate with internal and external teams/vendors to evaluate technical solutions, provide recommendations, and escalate complex issues when appropriate.
- Champion the use of self-service IT resources and provide basic training and guidance to users.
- Manage event support, including setting up AV and live stream equipment.
- Proactively identify opportunities for automation and process improvement, with a passion for emerging AI technologies and systems integration.
Description
We are looking for a 2nd Line Support Engineer to join our team in London. This is a full-time, permanent position, where you will play a crucial role in maintaining the stability and security of our internal IT systems. You will report directly to the Digital Operations Manager and be a key point of contact for technical assistance for our 90 office-based staff. We value continuous learning and seek individuals who are eager to expand their skill set. We offer a supportive environment and encourage innovation as we adopt new technologies.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2575 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, ILUX Limited, Pense Ltd, ProCheckUp Limited, Central Technology Ltd, LendingCrowd, DCBL among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 89 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 89 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.