Field Support Engineer

- Proactively manage and update all assigned support tickets to meet contractual Service Level Agreements (SLAs) - Perform end-to-end management of IT stock, including scanning/logging equipment to maintain accurate inventory - Identify faults, perform initial triage, and conduct hardware repairs on in-warranty equipment - Manage communication and part-ordering with external vendors for repairs - Efficiently manage the IT asset disposal process adhering to contractual and security requirements - Conduct periodic replenishment of secure IT lockers at remote sites as required - Strictly follow established procedures and processes, including site-specific security regulations - Actively identify and flag any potential service issues or opportunities for service enhancement