3112 IT & Software Developer jobs in the UK
D365 Contact Center Operations Consultant
£70,000 - 70,000
Requirements
Must:
- 5 years as a D365 CE Functional Consultant specialising in Customer Service.
- Strong knowledge of Omnichannel for Customer Service and wider contact centre operations.
- Hands-on experience deploying Live Chat, Voice, Email, and ACS channels.
- Proven background integrating Teams Telephony with D365.
- Familiarity with telephony technologies and call centre systems.
- Good understanding of the Power Platform (Power Apps, Power Automate).
- Excellent communication and stakeholder engagement skills.
- Strong documentation and functional design capability.
- Working knowledge of ALM and DevOps.
- Relevant Microsoft certifications (D365 Customer Service, Power Platform).
Responsibilities
- Lead end-to-end functional design and delivery of D365 CE Customer Service, including Customer Service Workspace and Omnichannel.
- Configure and deploy Live Chat, Voice, Email, and ACS (Azure Communication Services) to enhance customer interactions.
- Integrate and optimise Teams Telephony across the Dynamics 365 ecosystem.
- Partner with business stakeholders to understand needs and turn them into scalable, intuitive solutions.
- Support cross-platform integrations and ensure alignment with security, governance, and best practices.
- Deliver workshops, training, and user adoption sessions.
- Provide expert post-implementation support and help drive continuous improvement.
Description
We are a leading organisation in the East Midlands, looking for an experienced D365 CE Functional Consultant to shape the future of our contact centre operations. We offer a competitive salary, 25 days of annual leave plus bank holidays, a pension scheme, life assurance, and an employee discounts platform. Additional benefits include private medical cover (after qualifying period), learning and development programmes, and an annual company-wide event. Our modern office features facilities such as a gym, canteen, and prayer/quiet rooms, depending on the site.
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Which companies are hiring for DevOps jobs in the UK?
Arctic Shores, Bluefruit Software Limited, Metropolitan Police, Treloar School & College, Leger Shearings Group, TBG Solutions Ltd, Counter Terrorism Policing among others, are currently hiring for DevOps roles in the UK.
The company with most openings is Experis as they are hiring for 110 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.
The company with most openings is Experis as they are hiring for 110 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.