2597 IT & Software Developer jobs in the UK
Requirements
Must:
- Deep expertise in Contact Centre operations and transformation (e.g., omni-channel service, workforce management, quality, knowledge, case management, customer journeys)
- Proven track record producing strategy packs / target state narratives for senior stakeholders
- Strong capability-based thinking: linking capability shifts to business outcomes
- Business architecture knowledge (capability mapping, value streams, operating model design)
- Working knowledge of Contact Centre technology landscape (e.g., CCaaS, CRM, knowledge management, analytics, automation, AI-assisted service)
- Stakeholder management and facilitation experience (workshops, interviews, synthesis)
- Strong writing and storyboarding skills (executive narrative, crisp slides)
- Comfort in ambiguous, fast-moving environments
- Industry-wide experience and trends for Contact Centres
Responsibilities
- Partner with the Business Lead to shape the storyline, problem statement, and North Star target state for the Contact Centre
- Assess current Contact Centre capabilities vs. future needs; identify capability gaps and shifts required to deliver outcomes
- Facilitate workshops/interviews with stakeholders to gather input and validate direction (business, operations, digital, data, technology)
- Define business outcomes and success measures (e.g., customer experience, cost-to-serve, agent productivity, quality, resilience)
- Provide technology strategy considerations to make the future state actionable (e.g., platform patterns, data/AI opportunities, integration/knowledge, vendor considerations)
- Produce structured content that aligns with existing strategy packs (context, scope, outcomes, dependencies, risks, next steps)
- Deliver the Future Contact Centre narrative (where we are, why change, what good looks like, how we get there)
- Develop a capability model / capability shifts (current vs. target, gaps, priorities)
- Create an outcome framework with indicative metrics and measurement approach
- Present strategic options & recommendations (2-3 options with trade-offs, plus recommended path)
- Establish a roadmap (high-level) with sequencing, dependencies, and key decisions required
- Identify risks, issues, assumptions, dependencies and proposed mitigations
- Prepare an executive-ready strategy pack (PowerPoint) and supporting notes (Word) if needed
Description
We are seeking a Contact Centre Domain Specialist to join our team in London on a hybrid basis. In this role, you will work alongside a Business Lead to build a strategy pack that outlines a future vision for a Contact Centre, focusing on capability shifts and measurable business outcomes. We offer an engaging work environment with opportunities for professional growth and collaboration with cross-functional teams. Our objective is to deliver innovative solutions to our retail client, ensuring a successful transformation of their Contact Centre operations.
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You can find Machine Learning Engineer salaries in the UK here.
How many Machine Learning Engineer jobs are in the UK?
Currently, there are 2597 ML, AI openings. Check also: TensorFlow jobs, Python jobs, Computer-Vision jobs - all with salary brackets.
Is the UK a good place for Machine Learning Engineers?
The UK is one of the best countries to work as a Machine Learning Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Machine Learning Engineer jobs in the UK?
The Scouts Association, Bluefruit Software Limited, SwapTix, Arctic Shores, Wykes Engineering Co. (Rushden) Limited, Roke Manor Research Limited, MOD - Defence Digital among others, are currently hiring for ML, AI roles in the UK.
The company with most openings is Hays Technology as they are hiring for 82 different Machine Learning Engineer jobs in the UK. They are probably quite committed to find good Machine Learning Engineers.
The company with most openings is Hays Technology as they are hiring for 82 different Machine Learning Engineer jobs in the UK. They are probably quite committed to find good Machine Learning Engineers.