2641 IT & Software Developer jobs in the UK
2nd Line Support Engineer, Network and Desktop
£30,000 - 40,000
High Holborn 326-330, London
£30,000 - 40,000
Requirements
Must:
- Proven experience in a 2nd line support or IT operations role.
- Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure.
- Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs.
- Experience with EUC tools and remote support platforms.
- Excellent problem-solving skills and a customer service mindset.
Responsibilities
- Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN).
- Troubleshoot and resolve incidents related to integrations with hardware and cloud services.
- Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes.
- Maintain documentation and contribute to knowledge base articles to support continuous improvement.
- Support the onboarding and configuration of new customer environments.
- Ensure compliance with ITIL processes and SLAs.
Description
We are a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT-driven software. As a 2nd Line Support Engineer, you will be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues. This is a full-time, permanent position located in London, requiring 3 or 4 days on-site due to the nature of the role. If you are passionate about solving technical challenges and supporting cutting-edge software solutions, we would love to hear from you!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2641 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Origin, Direct Online Services, Commsworld, Street Group, RDC Aviation, Ever Nimble, ProCheckUp Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.