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ERP Support Analyst
£25,000 - 40,000
Eclipse IT Recruitment
The Maltings 20, Leicester
£25,000 - 40,000
Requirements
Must:
- I am seeking candidates with ERP application support experience (any ERP system will be acceptable).
- Experience in a 1st Line IT Support environment is required.
- Knowledge of upgrading systems to ensure they are fully supported and performing optimally.
- Basic SQL skills are necessary.
- Experience in a customer-focused retail environment and/or warehousing is advantageous.
- A strong customer service orientation (both internal and external) and excellent communication skills at all levels are essential.
- I value good organizational skills, with the ability to manage and prioritize your own workload while meeting team and project deadlines.
- A 'hands-on' attitude is preferred.
Responsibilities
- You will be the main point of contact for any ERP-related issues, collaborating closely with key business stakeholders and working alongside third-party suppliers.
- Your duties will include identifying, investigating, and resolving issues with ERP systems in close liaison with users.
- You will troubleshoot coding issues and manage resolutions either with our internal team or with third parties.
- Network support will be part of your role, including applying updates and rebooting servers as needed.
- You will support retail shop IT, including EPOS tills, and correct data issues as they arise.
- Logging calls in our tracking system and providing updates to users is a key responsibility.
- You will also test and implement system changes, including reports, requestors, and screen changes.
- Providing remote and on-site software support for business users will be part of your day-to-day activities.
- You will be responsible for the installation and upgrades of software.
- Additionally, you will handle logging, processing, and updating tickets via our ticket logging system while liaising with users.
Description
This is an exciting opportunity to work in a varied role within a supportive, collaborative team. I am looking for a dynamic and engaging communicator with the ability to nurture key working relationships. If you have an inquisitive mind and great customer service skills, this could be your next move.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2073 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, Mas & Pas Limited, BAE Systems, client server, Client Server, Core-Asset Consulting, ApplianSys among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 73 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 73 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.