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Helpdesk Analyst
£25,000 - 28,000
ECS Resource Group Ltd
Ambleside Way, Leicester
£25,000 - 28,000
Requirements
Must:
- I have previous experience in IT/network support or a helpdesk role.
- I possess strong customer service skills, with a commitment to delivering excellent experiences.
- I have experience with hardware breakfix maintenance support.
- I have a basic knowledge of Cisco routers, switches, and firewalls (ASA, Meraki, Nexus).
- I am able to work independently while knowing when to escalate issues.
- I have strong organisational and prioritisation skills.
- I understand Cisco networking concepts and hold a CCNA certification, which is highly desirable.
Responsibilities
- I will provide front-line technical support for Cisco networking equipment and services.
- I will handle server, storage, and voice technology issues.
- I will own cases from logging to resolution or escalation, ensuring timely updates and customer satisfaction.
- I will fulfil incidents and requests with a focus on hardware breakfix maintenance support.
Description
We are a managed services client based in Leicester, looking to expand our Helpdesk team. I will be part of a dynamic environment supporting a wide partner base across maintenance contracts, MAC requests, and T&M-based support. This is a fantastic opportunity for me to work with cutting-edge technologies and develop my skills in Cisco networking, server, storage, and voice technologies. The position offers a competitive salary ranging from £25,000 to £28,000 and the option to work Monday to Friday from 9:00am to 5:30pm or follow a 4 on / 4 off shift pattern from 8:00am to 8:00pm.
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Which companies are hiring for IT Support Engineer jobs in the UK?
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The company with most openings is Ocho as they are hiring for 72 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 72 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.