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Field Service Engineer
£55,000 - 55,000
Dahlia Recruitment Ltd
Leicester Lane, Leicester
£55,000 - 55,000
Requirements
Must:
We are seeking an experienced Field Service Engineer with a strong background in Endoscopy. Ideal candidates will have approximately 5 years of experience in a similar service environment. A degree-level education is essential, along with strong written and verbal communication skills. Experience with document management systems, such as D365, is highly desirable. Additionally, you should possess strong project management and organizational skills, with the ability to multi-task in a dynamic environment. Candidates must demonstrate technical understanding of electromechanical devices and have experience in managing service complaints in accordance with regulatory requirements (ISO13485). A high level of computer skills, particularly in the MS Office suite, is required, along with a strong commercial awareness to identify new business opportunities.
Responsibilities
Your primary responsibility will be to deliver all technical service support in a customer-focused, efficient, and profitable manner. You will ensure that all Technical Service Support activities align with our strategic and commercial growth objectives. Meeting key performance indicators set by the EMEA Service Manager will be crucial, as will managing the end-to-end complaint handling documentation and service records. You will oversee the repair and testing of returned medical devices and ensure proper logistic control and tracking. Providing level II/III troubleshooting and customer support is essential, along with maintaining inventory status of devices and spare service parts in MRP/ERP systems. You will prepare reports for the Corporate and Local SLT as required, develop technical service support representatives, and foster an environment of teamwork and continuous improvement within the team. Additional responsibilities include facilitating timely dispatch of devices, supporting Customer Relationship Management, and providing general administrative support as needed.
Description
We are a fast-growing organization with a fantastic culture, offering an excellent opportunity for personal development and career advancement. We are looking for a highly motivated and energetic problem-solver with a collaborative and supportive approach. A flexible and agile mindset, along with the ability to adapt to change, is essential. Candidates should be committed to quality, eager to take ownership of their role, and skilled in analyzing data to make informed decisions. Automated endoscope reprocessors qualification (WTM2, WTM3, or WTM5) is highly desirable. This position comes with ongoing training and career development opportunities, making it an ideal role for the right candidate.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1886 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Leidos among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 61 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 61 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.