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Junior EUC Engineer - Milton Keynes
£35,000 - 65,000
CGI
Avebury Boulevard, Milton Keynes
£35,000 - 65,000
Requirements
Must:
We are looking for a skilled EUC Engineer with the following qualifications:
- Proficiency with Configuration Manager 2012 or later (SCCM).
- Understanding of Active Directory (AD) and Group Policy.
- Expertise in the Windows 10 Operating System.
- Familiarity with JAMF/Apple device management, particularly macOS.
- Basic knowledge of application packaging and deployment.
- Administration skills in Intune and experience with ITSM tools (e.g., ServiceNow).
- Understanding of Virtual Desktop environments.
- Experience with scripting (e.g., PowerShell) or automation tools.
Experience:
- Minimum of [X years] of experience in End User Computing or technical support roles, focusing on device provisioning.
- Familiarity with various operating systems (Windows, macOS) and hardware troubleshooting.
Education:
- A Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
Preferred Certifications:
- CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent certifications.
- OEM warranty certifications are advantageous.
Responsibilities
As part of our team, your future duties will include:
- Performing the setup, configuration, and deployment of end-user devices (laptops, desktops, mobile devices) according to established standards.
- Ensuring devices are properly imaged, configured with necessary software, and enrolled in device management systems (e.g., SCCM, Intune).
- Conducting quality checks on provisioned devices to ensure compliance with organizational standards.
Technical Support & Troubleshooting:
- Providing onsite technical support for end-users, addressing hardware and software issues promptly and effectively.
- Diagnosing and resolving technical problems related to EUC devices and peripherals.
- Monitoring and responding to incident and problem tickets, serving as the frontline of DLM support.
- Responding to and resolving major incidents as they arise.
Automation & Continuous Improvement:
- Driving automation and scripting initiatives to enhance efficiency in provisioning workflows.
- Participating in initiatives to optimize service delivery and improve the end-user experience.
Collaboration & Documentation:
- Working closely with the EUC Manager and other team members to enhance processes and service delivery.
- Maintaining accurate records and documentation of device configurations, support tickets, and inventory.
- Communicating effectively with end-users to understand their needs and provide necessary support.
Description
Join us at CGI as an EUC Engineer supporting one of our high-profile clients based in Milton Keynes. Having been recognized in the Sunday Times Best Places to Work List 2024 and named one of the ‘World’s Best Employers’ by Forbes magazine, we offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching), making you a CGI partner, not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent, and inspiring everyone to pursue careers in our sector, including members of our Armed Forces. We proudly hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and be part of an open, friendly community of experts. We will train and support you in taking your career wherever you want it to go. Please note, due to the nature of the role, all applicants must hold or be prepared to undergo a security check to SC level. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect, and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day one as we work together to bring our dreams to life. Your work will create value as you develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas. Join us, one of the largest IT and business consulting services firms in the world, and shape your career in a company built to grow and last. We offer support from leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
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