End User Computer Engineer

- Effective communication skills to convey complex technical issues to a non-IT audience. - Ability to report and present information clearly to the team. - High standard of personal integrity, discretion, and tact, with an emphasis on confidentiality. - Capability to work under pressure while achieving business objectives. - Team player who can also work independently. - Self-driven attitude with a results-oriented mindset. - Ability to follow instructions and meet tight deadlines, including prioritizing workloads. - Meticulous attention to detail and accuracy. - Experience in mentoring and coaching junior staff to retain knowledge within the team. - Technical expertise in the following areas: - Implementation of Microsoft Server technologies (2016, 2019, and 2022). - In-depth knowledge of Microsoft Active Directory and Azure Active Directory. - Proficiency in creating and supporting Windows PowerShell scripts. - Familiarity with the Microsoft suite, including Office O365 cloud offerings. - Understanding of SaaS and PaaS within the Microsoft stack, including SharePoint, Identity and Access Management, Exchange online, and Teams administration. - Expertise in Microsoft Endpoint Manager, including application support and management of conditional access policies. - Knowledge of Microsoft desktop operating systems (Windows 10 and 11). - Experience in resolving operational issues with vendors in a timely manner. - Skills in creating and supporting group policies, including troubleshooting. - Familiarity with imaging technologies, especially Microsoft-centric ones. - Experience in supporting mobile devices, including MDM software. - Up-to-date knowledge of emerging technologies within the Microsoft stack. - Experience in setting up and using Microsoft Surface Hubs (Desirable). - Experience with the Netcall telephony platform (Desirable). - Experience with the Microsoft Unified support platform (Desirable). - Experience in using and supporting Microsoft Copilot (Desirable).