2656 IT & Software Developer jobs in the UK

iDPP jobs

Service Transition Analyst

£115,200 - 115,200
iDPP
Lower Castle Street, Bristol
£115,200 - 115,200
Company Size icon
Company Size
50-200
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Proven experience in IT Service Transition / Service Delivery roles - Strong understanding of ITIL frameworks and Service Management principles - Experience with ITSM tools (e.g. ServiceNow, JIRA) - Experience working in both Agile and Waterfall environments - Strong knowledge of service design and operational readiness - Experience defining and managing SLAs, OLAs, and support models - Ability to manage stakeholders across multiple teams and suppliers - Strong analytical, documentation, and problem-solving skills - Experience working in a regulated environment is highly desirable - Excellent communication and stakeholder management skills - Ability to challenge and influence project teams constructively - Strong attention to detail and organisational skills - Ability to work in a fast-paced, high-pressure environment - Proactive, self-managing, and delivery-focused

Technologies

ITIL
ITSM

Responsibilities

- Lead the service design and transition activities for new and existing IT services - Act as the primary interface between project teams and IT operations for service acceptance - Manage the Service Introduction process across a portfolio of projects - Produce and maintain Service Introduction Checklists, documentation, and acceptance criteria - Ensure all services meet operational readiness, including support models, SLAs, and documentation - Create and present service acceptance proposals to stakeholders - Identify, assess, and mitigate service risks - Develop and maintain IT support models, service catalogues, and operational procedures - Work with stakeholders to define Total Cost of Ownership (TCO) for services - Ensure compliance with regulatory and governance requirements - Provide RAG status reporting and track service transition milestones - Collaborate with technical teams to validate test strategies, performance, and capacity prior to go-live - Drive continuous improvement initiatives across service transition and design processes

Description


We are seeking an experienced Service Transition Analyst to lead and support the design, transition, and continuous improvement of IT services within a complex, regulated environment. This role is critical in ensuring that new and changed services are delivered into operations effectively, meeting business needs, compliance requirements, and cost expectations. We offer a contract position for 6 months with a competitive day rate, providing an opportunity to work in a hybrid setting located at Aztec West or Bridgwater. You will play a key role in ensuring the successful transition of services into live operations, collaborating closely with internal teams and third-party suppliers in a fast-paced environment.
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