IT Infrastructure and Support Engineer

- Supporting day-to-day IT infrastructure including servers, storage, networking and cloud platforms - Performing system health checks and reporting issues - Carrying out approved configuration changes and maintenance - Acting as an escalation point for complex service desk tickets - Troubleshooting and resolving technical issues - Escalating recurring or design-level issues with clear documentation - Applying patching, security configurations and access controls - Supporting compliance frameworks including ISO 27001, GDPR and Cyber Essentials - Assisting with audit preparation and documentation - Supporting LAN, WAN and Wi-Fi environments - Assisting with configuration of switches, firewalls and network devices - Monitoring performance and highlighting capacity or reliability concerns - Supporting Azure and virtual environments under senior guidance - Provisioning systems using approved build standards - Monitoring utilisation and identifying optimisation opportunities - Supporting backup systems and disaster recovery solutions - Participating in failover testing and documenting results - Escalating risks or failures - Working with internal teams and global IT functions - Supporting vendor interactions and providing technical input - Assisting with procurement and third-party support coordination - Installing and maintaining hardware and software - Ensuring systems are patched and up to date - Maintaining documentation, knowledge base articles and procedures - Identifying opportunities for improvement and automation - Staying up to date with new technologies and best practices - Opportunity to contribute to infrastructure projects (implementation, testing, documentation)