3280 IT & Software Developer jobs in the UK
Dynamics 365 Contact Center Consultant
£50,000 - 90,000
i-Jobs
City Road 136-144, Lincoln
£50,000 - 90,000
Requirements
Must:
- Proven experience with Dynamics 365 Customer Service / Contact Centre
- Strong knowledge of contact centre telephony concepts, including IVR, call routing, and DTMF
- Hands-on experience with Copilot Studio agents and bots
- Experience integrating Azure Communication Services with Dynamics 365
- Strong Power Automate skills for event-driven flows and automation
- Operational experience in monitoring, troubleshooting, and optimising call centre solutions
- Excellent solution design skills focusing on failover, scalability, and user experience
- Strong collaboration and communication skills
- Experience with Teams Telephony integration and SBC/ICS configuration (nice to have)
- Knowledge of security, compliance, and data protection in a contact centre context (nice to have)
- Experience with logging, analytics, and operational reporting (nice to have)
Responsibilities
- Design, configure, and implement Dynamics 365 Contact Centre solutions
- Configure case routing, queues, workstreams, and agent experiences
- Set up and manage omnichannel voice, chat, and messaging capabilities
- Design and deploy IVR call flows, menus, DTMF handling, call queues, and transfers
- Develop Copilot Studio agents and IVR bots, including topics, triggers, variables, and conditional logic
- Implement speech recognition, text-to-speech capabilities, error handling, and retries
- Integrate Dataverse, Power Automate flows, and Azure Communication Services with Dynamics 365
- Monitor, troubleshoot, and optimise telephony performance, including call logs, bot transcripts, and session diagnostics
- Ensure security, compliance, and role-based access controls are maintained
- Collaborate on Teams Telephony integration, SBC/ICS setup, and session/context handling
- Provide expert guidance on solution design, scalability, failover, and user experience
Description
We are seeking a Dynamics 365 Contact Centre Telephony Consultant to join our team in Lincoln. This is a hybrid role with a contract duration of over 6 months, working 25 hours per week, Monday to Friday. You will have the opportunity to work in a dynamic environment where you can leverage your expertise to design and implement robust telephony solutions. We offer a competitive pay rate of £440.53 per day and are committed to fostering a collaborative atmosphere that values innovation and professional growth.
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SwapTix, Collect Solutions Ltd, Arctic Shores, Government Communications Headquarters (GCHQ), TBG Solutions Ltd, Roke Manor Research Limited, NFU Mutual among others, are currently hiring for DevOps roles in the UK.
The company with most openings is Experis as they are hiring for 111 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.
The company with most openings is Experis as they are hiring for 111 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.